Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
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After
Before
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Before
AfterDamage Restoration Before & After in Upper East Side, NY
Photos don’t negotiate. A moisture meter reading of 28% on oak flooring, a soot pattern climbing a plaster crown molding, or a Category 3 water line on drywall - these images do what words can’t. They show what arrived, what was removed, and what was returned. Every project below includes the documentation we deliver to every customer: dated photo records, written scope, and drying logs.
Recent Transformations
Water Damage Restoration: Burst Supply Line in a Lenox Hill Pre-War
A failed braided stainless supply line behind a marble vanity sent water through the gap between subfloor and ceiling plaster for roughly 14 hours before the tenant noticed the stain spreading on the dining room ceiling below. We arrived at 7:15 AM, documented the migration pattern with thermal imaging, and set a written scope before the first fan ran: remove vanity, extract standing water, deploy LGR dehumidification and targeted airflow, monitor daily with psychrometric data until equilibrium. The oak flooring, original to the 1928 building, dried in place using the Injectidry mat system - no demolition required. Final moisture content: 11.2%, well within the 10-13% seasonal range for Upper East Side pre-war construction. The photo record, 47 images across 6 visits, went to the carrier same day the drying log closed.
Mold Remediation: Hidden Colony Behind Built-In Bookshelves, Carnegie Hill
The co-op board’s engineer caught a musty note in the hallway during annual inspections and traced it to a party wall cavity behind floor-to-ceiling bookshelves in a third-floor unit. We set negative air containment, removed the built-ins (documented, tagged, stored), and found Stachybotrys chartarum colonizing the paper facing of the gypsum board where a prior roof leak had saturated the cavity two seasons earlier. The scope: remove 14 linear feet of affected rock, HEPA vacuum all surfaces to bare studs, apply EPA-registered antimicrobial, dry the cavity to <16% wood moisture equivalent, install new moisture-resistant board, and seal with continuous bead sealant. Post-remediation air sampling: 0.03 mg/m³ total spore count, below the 0.05 mg/m³ threshold. The bookshelves went back on the fourth day. Haven Standard, Clause 1: the written price held at $4,200 even when we found secondary water staining in the adjacent closet.
Fire & Smoke Damage Restoration: Kitchen Grease Fire, Yorkville High-Rise
A grease fire in a Yorkville high-rise kitchen produced protein smoke - the nearly invisible, aggressively adhesive residue that bonds to lacquered surfaces and requires alkaline chemistry to break. The super shut down the unit’s HVAC and called us before the fire marshal cleared the scene. We documented the soot pattern: vertical migration up the cabinet faces, horizontal deposition across the textured ceiling where thermal layering pushed smoke to the top 18 inches of the room. Scope: HEPA vacuum all surfaces, apply alkaline pre-cleaner to protein residue, ultrasonic clean all removable hardware, thermal fog the structure with solvent-based deodorant, seal remaining substrates with shellac-based primer, and repaint with matching finish. The lacquered cabinets, a custom European install, were restored in place rather than replaced. Odor verification: none detected at 48 hours post-treatment using organoleptic testing. The written scope included direct adjuster coordination; we delivered the photo record and line-item invoice to the carrier on day three.
Sewage Cleanup: Category 3 Backup in Basement Utility Room, East 80s Brownstone
A failed check valve on a shared sewer line backed raw sewage into a brownstone basement utility room at 11:00 PM on a Saturday. The homeowner called our live line, reached a person, and had a crew on site in 47 minutes. We found two inches of Category 3 water with visible solids across 380 square feet of concrete slab, wicking into the bottom of a five-year-old water heater and the exposed framing of a finished storage area. Scope: extract and dispose of all bulk water, remove all porous materials (framing, drywall, insulation, base cabinets), pressure-wash slab with antimicrobial solution, apply EPA-registered disinfectant at dwell time, HEPA clean all remaining hard surfaces, and install new water heater on a treated composite base. The drying log tracked vapor pressure differential daily until the slab reached <60% relative humidity at the surface. Photo record: 63 images. Written price before work started: $6,850. No additions.
Storm & Disaster Restoration: Wind-Driven Rain Through Compromised Window Flashing, Upper East Side
A March nor’easter drove rain horizontally against a south-facing facade and found the gap where window flashing had separated from the masonry during the previous winter’s freeze-thaw. The tenant discovered water running down the interior plaster at 2:00 AM. We arrived after the storm passed, documented the point of intrusion with endoscopic imaging, and set a scope that separated restoration from repair: our work stopped at drying and stabilizing the structure; a licensed subcontractor handled the flashing replacement under our coordination. The plaster, original horsehair and lime in a 1920s building, required tertiary drying - low-temperature, low-airflow dehumidification over 11 days to prevent cracking and delamination. The oak flooring in the drip zone was too buckled for in-place drying; we removed a 6-by-4-foot section, dried the subfloor, and installed matching 3-inch rift-sawn white oak. The photo record included the flashing defect for carrier subrogation. Written price: $3,400 for our scope, with the flashing repair quoted separately by the subcontractor before either trade began.
Reconstruction & Cleanup: Full Build-Back After Demolition, Upper East Side Co-op
This project followed our own mitigation: a supply line failure in a sixth-floor co-op bathroom that required removing tile, rock, and a cast-iron tub to access the wet cavity. Once drying verified, we moved to reconstruction under the co-op’s alteration agreement - a process that demands licensed trades, certificate of insurance naming the building, and sign-off from the resident manager at rough and final inspection. Scope: install new cement board, waterproof to TCNA standards, set 12-by-24-inch porcelain tile with matching grout, install replacement tub and fixtures, paint, and final clean. The work was scheduled, not dispatched: a written scope and price delivered before demolition began, with milestone payments tied to inspection points. The resident manager signed off on the final walkthrough. Certificate of completion issued. 365-Day Done Right Promise attached.
Want Results Like These?
Every project starts with documentation, not a sales pitch. We’ll photograph what we find, write the scope, and deliver a price before anyone starts work - Haven Standard, Clause 1, no exceptions. If you have a competitor’s estimate, we’ll review it free. Call (551) 213-5277 and you’ll reach a live person, 24 hours a day. Estimates are free. The photo record is included. The warranty is written.
Written by Alicia Brennan, Owner at DryMark Restoration Upper East Side, serving Upper East Side since 2011.